SHIPPING POLICY

We are proud to offer free shipping on all orders.

All orders are processed and dispatched from our warehouse. Please allow additional processing time during public holidays, peak periods and sale seasons.

Orders are processed from Monday to Friday. Please note that we do not dispatch orders at weekends.

Orders may take between 3–10 working days to be processed from the date the order is placed. Once processing has been completed, your order will be prepared for dispatch.

Once an order has been placed, we may not be able to cancel it. If you need to change your delivery information, please contact us as soon as possible at support@mila-monroe.com. Once your order has been processed, we may no longer be able to make any changes.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you have placed your order, please allow 1–3 working days for your order to be processed.

After processing, delivery times will vary depending on your location.

Estimated delivery times are as follows:

• United Kingdom: 7–14 working days
• Europe: 7–14 working days
• United States: 7–15 working days
• Canada: 7–16 working days
• Central America: 10–25 working days
• Australia / New Zealand: 10–26 working days
• Other countries: 11–30 working days

In exceptional circumstances, an order may take longer than usual to arrive. In these cases, delivery may take up to 40 working days.

If you experience an unusual delay with your order, please contact our customer support team at support@mila-monroe.com, and we will be happy to assist you.

We appreciate your understanding and patience and always aim to provide the best possible shopping experience.

Once your order has been dispatched, we will provide you with a tracking number so that you can monitor the status of your order and stay informed about the progress of your delivery.