Refund policy

MILA MONROE — RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; RETURN CHARGES APPLY.

Can I return my order?
Yes, you can. If you're not satisfied with the items you've ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  1. The order still contains all the proper parts and components, and the packaging has arrived exactly as the product was shipped.
  2. Normal handling of the product is evident; damage due to careless handling is excluded.
  3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
  4. The product was found to be defective immediately upon receipt.
  5. We reserve the right to charge the customer for shipping costs.
  6. The return will be processed within 7 business days, and if the conditions are met, the return will be officially confirmed within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How do I return my order?
If your order meets the conditions above, follow these steps to start the return process:

  • Send an email to: support@mila-monroe.com
  • Please make sure the email includes the following:
    • Order number
    • Reason for the return request
    • Photo of the product if damaged
    • Customer's first and last name
    • Customer's address

We will then get in touch with you and provide the return address. Never send the return to the sender's address — we will send you the correct address once you've requested it.

You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to withdraw in accordance with the following provision, if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their trade or profession:

A. CANCELLATION TERMS

Right of cancellation
The cancellation period is 14 days from the day on which you, or a third party named by you other than the carrier, received or accepted the last of the goods.

As we work with a fully automated system, orders are processed as soon as they are placed. We are therefore unable to interrupt the shipping process up to delivery, meaning a refund upon receipt of the goods is not possible.

To exercise your right of withdrawal, you must inform us (Mila Monroe) by way of a clear statement (e.g. by email) of your decision to withdraw from this contract. The withdrawal is completed once we have received the goods. Return shipping costs are the buyer's responsibility.

Notice regarding shipments in transit
As our products are shipped from Asia, transit times may be longer and are beyond our control. If your products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. You are of course welcome to notify us of your cancellation in advance. To ensure the fastest possible return process, please send us proof of shipment.

Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (except for any additional costs resulting from your choice of a delivery type other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract and receipt of the goods.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.