Privacy policy
PRIVACY POLICY
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
The data controller responsible for processing your personal data is Mila Monroe.
This website (hereinafter referred to as the “Website”) is operated by Mila Monroe.
By accessing and/or using this Website, you become a user of the Website (the “User”) and agree to the terms of this Privacy Policy.
If you have any questions regarding this Privacy Policy or the processing of your personal data, you can contact Mila Monroe at:
2. WHY IS MILA MONROE ENTITLED TO PROCESS YOUR DATA?
Mila Monroe processes personal data where necessary to provide its services and operate the Website.
Mila Monroe takes the protection of your privacy and personal data seriously. We take reasonable measures to ensure that your personal information is handled securely and with appropriate care.
This Privacy Policy governs the collection and use of personal data in connection with the services and content made available through the Website.
Where the processing of your personal data is based on consent, you may withdraw your consent at any time by contacting us at:
Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
3. HOW MAY WE USE YOUR PERSONAL DATA?
Personal data collected by Mila Monroe may be used for the following purposes, depending on the information provided and, where applicable, the consent given by the User:
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To provide the services offered through the Website.
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To process and manage orders.
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To communicate with customers regarding their purchases or enquiries.
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To provide customer support.
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To send commercial communications and/or newsletters where the User has agreed to receive them.
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To send SMS marketing and transactional notifications where the User has provided the appropriate consent.
Where the User has provided the necessary consent, personal data may be used to send marketing communications and newsletters by email, SMS/MMS or other permitted electronic communication methods.
Users may withdraw their consent to receive marketing communications at any time.
4. ACCURACY OF INFORMATION PROVIDED BY USERS
The User confirms that the personal data provided to Mila Monroe is accurate, complete and up to date.
The User is responsible for notifying Mila Monroe of any changes to their personal information where necessary.
Mila Monroe reserves the right to restrict access to certain Services where a User has knowingly provided false or misleading information, without prejudice to any other rights available under applicable law.
5. DATA RETENTION
Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, managing our relationship with customers and complying with applicable legal obligations.
Where a User withdraws consent, requests deletion of their information or no longer uses our Services, certain information may still be retained where required or permitted by applicable law.
Where appropriate, access to such information may be restricted for the legally required retention period.
6. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Depending on the applicable data protection legislation, you may have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate or incomplete personal data.
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Request deletion of your personal data.
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Request restriction of the processing of your personal data.
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Object to the processing of your personal data.
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Request the portability of your personal data.
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Withdraw consent where processing is based on consent.
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Not be subject to certain decisions based solely on automated processing.
To exercise any of these rights, please contact:
Please explain the nature of your request and provide any information reasonably necessary for us to verify your identity.
We may request additional proof of identity where reasonably necessary to protect your personal data against unauthorised access or disclosure.
You may also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that the processing of your personal data does not comply with applicable data protection legislation or if you are dissatisfied with how we have handled your request.
7. DATA SECURITY
Protecting the privacy and personal information of our Users is important to Mila Monroe.
We take reasonable technical and organisational measures designed to protect personal data against loss, misuse, alteration, unauthorised access, disclosure or theft.
Access to personal data is limited, where appropriate, to authorised persons who require access for legitimate business purposes.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Mila Monroe is committed to maintaining the confidentiality and security of personal data in accordance with applicable law, including where international transfers of personal data may occur.
Where Users create an account through the Website, they may be required to choose a password.
Users are responsible for maintaining the confidentiality of their password and account information and for activities carried out through their account.
If you become aware of any unauthorised use of your account, password or any other suspected security breach, please contact us as soon as possible at:
To the extent permitted by applicable law, Mila Monroe will not be responsible for loss or damage resulting from a User's failure to take reasonable measures to protect their account credentials.
8. THIRD-PARTY SERVICES
We may use third-party service providers to help us operate our Website, process payments, fulfil orders, provide customer support, analyse Website usage, deliver marketing communications or perform other services necessary for the operation of Mila Monroe.
These third parties may process personal data only where necessary to provide their respective services and in accordance with their own legal and privacy obligations.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products and services.
We may also use third-party marketing and communication platforms, including services used for email and SMS communications.
Where personal data is processed by third-party service providers, appropriate safeguards may apply in accordance with applicable data protection legislation.
9. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process or store personal data in countries outside the country in which you reside.
As a result, your personal information may be transferred internationally.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place when personal data is transferred internationally.
10. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies and similar technologies to operate the Website, remember User preferences, maintain shopping basket functionality, understand how Users interact with the Website and improve our services.
Cookies may also be used for analytics, advertising and marketing purposes where permitted by law and, where required, with the User's consent.
Our Website may use cookies to track items placed in your shopping basket, including where you leave the Website before completing checkout.
This information may be used, where permitted and where the appropriate consent has been obtained, to determine when to send abandoned basket or checkout reminders by email or SMS.
Users may be able to manage certain cookie preferences through their browser settings or through any cookie management tools provided on the Website.
Disabling certain cookies may affect the functionality of some parts of the Website.
11. LINKS TO THIRD-PARTY WEBSITES
The Mila Monroe Website may contain links to websites operated by third-party companies or organisations.
Mila Monroe is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of any third-party website before providing personal information.
The privacy practices and terms offered by third-party websites may differ from those of Mila Monroe.
12. MARKETING COMMUNICATIONS
Where you have agreed to receive marketing communications from Mila Monroe, we may use your contact information to send you information about products, offers, new arrivals and other relevant updates.
Marketing communications may be sent by email, SMS or other permitted electronic communication methods, depending on the consent you have provided.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
You may withdraw your consent to SMS marketing by following the opt-out instructions included in the relevant text message.
You may also contact us at:
Withdrawing consent from marketing communications will not affect transactional or service-related communications that may be necessary in connection with an order or customer service request.
13. SMS MARKETING AND NOTIFICATIONS
We value your privacy and the information you choose to share in connection with our SMS marketing services.
Where you have provided the appropriate consent, we may use your information to send you:
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Notifications relating to your order.
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Abandoned checkout or basket reminders.
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SMS marketing offers.
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Promotional messages.
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Transactional text messages.
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Requests for reviews.
Message frequency may vary.
Consent to receive marketing text messages is not a condition of purchase.
If you wish to stop receiving SMS marketing messages, you may follow the opt-out instructions provided in the relevant message.
Where supported by the messaging service, you may also reply STOP to unsubscribe.
You may contact us at:
for further information regarding SMS marketing and notifications.
We do not charge you for receiving our SMS messages. However, your mobile network provider may apply message, data or other charges depending on your mobile plan.
Mila Monroe is not responsible for charges imposed by your mobile network provider.
Our Website may use cookies and similar technologies to track products placed in your shopping basket, including where you abandon the checkout process.
Where permitted and where the appropriate consent has been provided, this information may be used to determine when to send abandoned basket or checkout reminders by SMS.
14. CHANGES TO THIS PRIVACY POLICY
Mila Monroe reserves the right to update or amend this Privacy Policy where necessary.
We recommend reviewing this Privacy Policy periodically to remain informed about how we process and protect personal data.
Where required by applicable law, significant changes to this Privacy Policy may be communicated through the Website or by other appropriate means.
15. PRIVACY ENQUIRIES
If you have any questions, concerns or requests regarding this Privacy Policy or the way Mila Monroe processes your personal data, please contact us at:
16. ACKNOWLEDGEMENT AND CONSENT
By using the Website, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used and processed as described above.
Where consent is required for a particular type of processing, including email or SMS marketing, we will request that consent separately where appropriate.